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Get Help in the Libraries

The Libraries’ GIS team is available to help UMass students, staff, and faculty members troubleshoot software issues, find data, and conduct vector/raster spatial analysis. We can connect you to resources about related topics, like software licensing, data management, data visualization, photogrammetry and 3D model construction. 

GIS Help Desk

Stop by to get help with your GIS project, no appointment necessary.


Schedule an in-person or Zoom meeting with someone on the Libraries’ GIS Team to get real-time help.
Library GIS TA, Spring 2023

John Slaff

Library GIS TA, Spring 2023

John can help with basic and intermediate-level GIS questions, like accessing and installing GIS software, getting help with course assignments, and figuring out which GIS analyses can answer your research question. Best for undergraduate and graduate students.

Geospatial Information Librarian

Becky Seifried

Geospatial Information Librarian

Becky can help with all kinds of GIS questions, including more advanced project brainstorming and searching for available GIS data. Best for graduate students, staff/faculty, and members of the public.


GIS Help Desk

Stop by to get help from the Library GIS TA with your GIS project, no appointment necessary.

Hours and Location

Thursdays @ 2:30–4:30 pm

In person
Room 1620 (Floor 16) <– updated location!
W.E.B. Du Bois Library


Current Status: Steaming Ahead

Past closures
  • The Help Desk will not be held on Thursday, March 16, during Spring Recess.
  • Due to inclement weather, the Help Desk will not be held on Thursday, Feb. 23.

Help Beyond the Libraries

Check out these groups for more advanced help with statistical and spatial analysis.

Help Desk for Programming & Statistical Analysis (Spring 2023)

Python, R, SQL, ArcGIS/QGIS ModelBuilder

Mondays/Thursdays, 5:30-7:00 PM, on Zoom!

Who can join?
All Earth, Geographic, and Climate Sciences and Environmental Conservation students (Undergrads & Grads), plus anyone from outside the department if interested/applicable.

This help is not tied to any course and rather is being held virtually by an ECG student (Ian Kennedy – MS Geography 2023). Any programming-related assignments and/or questions are welcomed!

Zoom Link:

Institute for Social Science Research

ISSR provides resources and support for researchers using social science methods, seeking to take part in collaborative and interdisciplinary research, doing publicly engaged research, and seeking external funding for research. ISSR staff can help with questions about statistics and data visualization. Visit the ISSR website to make an appointment.

Quantitative Sciences Group

For students enrolled in the Environmental Conservation program, the Quantitative Sciences Group can provide consultations in statistical modeling and spatial data analysis. Visit the Quantitative Sciences Group website for more information.

Last Updated on March 20, 2023